Seit 1866 gilt unsere Leidenschaft der Technik und der Sicherheit. Innovationen beeinflussen unser Leben in vielfältiger Weise. Für die Sicherheit von Menschen und der Gesellschaft setzen wir uns jeden Tag aufs Neue ein und schaffen Vertrauen in neue Technologien. Wir sind Teil des Fortschritts. Wir beraten, wir prüfen, wir zertifizieren. Wir handeln aus Überzeugung, gestalten schon heute die Welt von morgen – setzen Zeichen. Wir nehmen die Zukunft in die Hand. Wir sind TÜV SÜD – 25.000 Mitarbeiter an weltweit 1.000 Standorten. Aufgabe Evaluate internal business processes in relation to standard Microsoft Dynamics 365 functionalities, and develop technical solution concepts for interfaces and change requests (including design, implementation, documentation, testing, and deployment) Support Fit-Gap workshops to analyze current business processes and define the future target processes in Dynamics 365 Create functional and technical specifications for customizations and oversee their implementation by external developers Design and optimize international Lead-to-Quote processes in the Dynamics 365 Sales systems, in collaboration with the Dynamics 365 Solution Architect Ensure quality assurance and provide support for implemented solutions in close coordination with the Dynamics 365 support team Work closely with other departments to assist in the administration of Power Platform components, such as Power BI and Power Automate Conduct user and key-user training sessions for Microsoft Dynamics 365 Qualifikation Degree in Information Technology, Business Informatics, or a related field Microsoft Dynamics 365 certifications (e.g., Functional Consultant) are considered an asset Several years of relevant professional experience in consulting, customizing, and implementing Dynamics 365 CRM / Customer Engagement, with strong knowledge of Sales and Lead-to-Quote processes Experience in conducting Fit-Gap analyses, creating technical specifications, and coordinating external development Proficiency in the Power Platform (Power Automate, Power Apps, Power BI) and system integration Familiarity with Sales Copilot, Outlook integration, and user training strategies Strong analytical skills, ability to translate business needs into scalable CRM solutions, and a proactive, collaborative working style