Customer Service Trainee Job Overview
We are seeking a motivated individual to join our team as a Customer Service Trainee. As a key member of our Complaint Management team, you will play a vital role in supporting day-to-day operations and contributing to process optimization.
* Key Responsibilities:
* Timely and accurately process customer requests.
* Assist with credit card back-office tasks and manage routine administrative workflows.
* Evaluate customer inquiries through various channels with a service-focused approach.
* Collaborate with colleagues to ensure seamless daily operations.
* Support internal projects such as process improvements or testing activities as needed.
About You:
* You hold an enrolled or recently graduated bachelor's or master's degree in business management, economics, or a related field.
* You possess proficiency in Word, Excel, and PowerPoint, with the ability to learn new programs efficiently.
* Your strong written and verbal communication skills in German enable effective collaboration within the team.
* You exhibit a team-oriented, proactive, and reliable attitude with a positive outlook.
* You are adaptable, curious, and culturally aware, allowing you to navigate diverse work environments.
* You are fluent in German and English, with any additional languages being a valuable asset.