Job Overview
The Service Delivery Manager role involves overseeing the development and implementation of security strategies to meet customer needs.
* Collaborate with customers to identify areas for improvement and implement changes that ensure high-quality service delivery.
Key Responsibilities:
* Act as a liaison between customers and internal teams, ensuring seamless communication and cooperation.
* Work closely with project managers and other stakeholders to achieve business objectives.
* Develop and track key performance indicators (KPIs) that reflect the success of our services.
* Prepare and distribute regular reports to customers, highlighting progress and areas for improvement.
* Manage and facilitate the processing of security-related requests and issues within the organization.
* Support the design and implementation of security protocols to ensure ongoing compliance.