Aufgaben
Position Summary:
The Product Line Manager (PLM) within the Business Assurance Division, Americas, is a key partner who owns the product line strategy and drives growth. The PLM provides strategic product portfolio planning and executes the coordination, definition and control of measures for the product line assigned to them. PLM collaborates with the Sales and Marketing departments and has co-responsibility for growing the business. Also, provides direction, oversees and supports the audit team within the specific portfolio including onboarding and training activities.
The Product Line Manager works closely with key stakeholders such as Operations Manager America, Sales and Certification office.
Responsibilities:
- Auditing
50% auditing utilization target.
- Management of Audit Team
Support technical resourcing team with onboarding, sourcing auditors and maintenance of auditor appointments.
Monitor pre and post audit activities together with Operation Manager.
Monitor auditor’s performance and rejection rates. Act accordingly.
Provide technical training as required.
Enhance knowledge management systems and tools together with training team and certification office.
- Product Management
Identify market potential & customer needs
Develop, implement and further develop of the product portfolio strategy as part of the global product and corporate strategy, including the derivation of specific measures (market/customers, resource requirements) to implement the product strategy.
Manage assigned products, considering compliance and adherence to accreditation/product requirements in the local region.
Consider requirements in relation to the relevant product portfolio for the local region to ensure that all requirements of the various stakeholders (market requirements, certification body, management/strategy) are met.
Coordinate sales and marketing measures for the assigned product portfolio.
Collaborate and represent TÜV SÜD in professional associations, bodies and committees as well as at trade fairs and congresses.
Support and ensure the efficient and timely implementation of product revisions.
Plan the rollout and scaling of products and deriving specific measures (incl. go-to-market planning, product training, etc.) in coordination with BU MSA, PCOM and Innovation Management.
Qualifikationen
Education:
3rd-party Lead Auditor qualification under APSCA or equivalent sustainability program a must
Bachelor’s degree (B.A.) in Technical or Business area, or equivalent experience
Experience
5 years conducting 3rd-party certification audits for a management systems certification body. Including varying degrees of complexity including large multi-site companies
3 years managing direct reports.
Experience managing a similar product line or technical sales is a plus.
Experience with technical review process and training is a plus
Knowledge, Skills and Abilities:
Expert-level knowledge of audit principles and practices.
Expert-level knowledge of specific management system standards and normative documents within assigned product line.
Practical knowledge of certification body's processes including certification rules.
Deep knowledge of the business/industry field corresponding to assigned product line.
Knowledge of market and customer needs within assigned product line, enough to make meaningful contributions to the sales and marketing strategies.
Practical knowledge of business management principles (e.g. business administration, organizational theory, etc.).
Excellent communication and presentation skills to communicate appropriately at all levels within the client organization.
Proficiency with technology and software applications (Microsoft Office, e-mail manager, internal audit management systems, etc.).