Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Overview
Meet our Professional Services Team. Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
What You’ll Do
Sprinklr is looking for a Global Program Manager to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients.
Responsibilities
* Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/issues and mitigation plans.
* Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
* Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
* Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.
* Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
* Develop knowledge of the Sprinklr platform components and module-synergies to develop realistic and meaningful project plans and high-level solutions.
* Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
* Ensure that all project/program risks, issues and change requests are managed effectively.
* Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
* Set the tone for the team and strive for quality and excellence in all aspects of delivery.
* Provide weekly project status and burn reports to the relevant project stakeholders.
* Maintain awareness of the current industry environment that shapes opportunities for client solutions.
Experience & Qualifications
* Fluency in English and German (Mandatory)
* Extensive experience of client management experience collaborating closely with business owners and executive level clients.
* Experience managing projects in IT, SaaS, Social, or Software environments.
* Experience working with multi-geo, multicultural delivery teams.
* Experience leading large-scale project management in multi-organisational initiatives, driving team accountability to achieve goals.
* Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
* Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
* Strong influencing, negotiation, and mediation skills.
* Ability to motivate and focus people resources where there is no direct reporting relationship.
* Proven mentoring, supervisory, and team-building skills.
* Ability to resolve problems with keen instincts and organizational experience.
* Strong knowledge of software development life cycles, web technologies, and web development processes.
* Strong verbal and written communication skills.
* Experience in Agile project management a plus.
* Project management certifications (Prince2, PMP, SCRUM, etc.)
* Experience in CCAAS delivery/rollout
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Project Management and Information Technology
* Industries: Software Development
EEO & Benefits
Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
Why You'll Love Sprinklr: We are committed to creating a culture where you belong and contribute meaningfully. We offer comprehensive health plans, well-being programs, and financial protection for you and your family through global and localized plans. For more information on Sprinklr Benefits around the world, visit our benefits site.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and is respected and heard. Sprinklr is proud to be an equal-opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
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