HIRING Must - German language skills C1 or higher TECHNICAL SUPPORT IT-Support Mitarbeiter:in (m/w/d) No. of Vacancies: 3 openings Location & Working Model Primary Location: Eggenfelden (on-site office) Key Responsibilities First-line support: prompt response to customer inquiries via phone & ticket system Ensure high customer satisfaction and resolution rates Document all interactions accurately in CRM Support users with Telematik infrastruktur components (TI-Konnektor, eGK readers, etc.) Collaborate closely with Technical & Software Support teams for issue resolution Contribute ideas to ongoing product and company development Ideal Candidate Profile Must-Haves: German language skills C1 or higher Technical training or degree in IT field 2 4 years professional IT experience Nice-to-Haves: Experience with Telematik infrastruktur, TI-Konnektor, insured card readers Customer service background Personality Traits: Enthusiastic about customer service and phone interaction Friendly, clear communicator Diligent in written documentation Proactive interest in shaping company growth Experience & Education Experience: Minimum 2 4 years in IT support or related field Education: Completed technical apprenticeship or IT degree; university degree not required Specific Tools/Technologies: Telematik infra struktur components, basic networking/hardware/firewall knowledge, CRM systems Compensation Base Salary Range: 30,000 50,000 gross per year Variable/Bonus: Approx. 10 % of base salary Perks Brand-new, state-of-the-art office and infrastructure Opportunity to grow with a fast-scaling digital health company Direct impact within a small, stable team Target Industries / Companies (Whitelist): IT system houses, especially those serving healthcare / Telematik infrastruktur PLEASE GO THROUGH THE ENTIRE ABOVE WRITTEN JD AND APPLY TO WA 919922468501