The goal of your master's or bachelor's thesis is to identify the area of our service environment that represents the greatest possible potential in the use of Salesforce Agentforce, Salesforce's AI platform. Do you like to be on the user side in the AI environment? Then help us drive the world's largest Service Voice project forward and find out how we can use Salesforce AI in our daily operations in such a way that all our attention can be focused on our customers.
Your challenge step by step:
1. Get to know our existing service processes at Endress+Hauser and check their automation potential.
2. Understand Salesforce Agentforce in its entirety and examine it with a view to agent-to-agent communication. By the way: we just won the
3. Conduct workshops with service employees to identify requirements and challenges in their everyday work.
4. Find out what concrete use cases will be most relevant for everyday use of Salesforce Agentforce.
5. Based on your results, develop an implementation concept for the integration of Agentforce.
This is what makes you who you are:
6. You are currently studying in a field such as: industrial engineering, business informatics, business administration or a related discipline and are enrolled at a university in Germany.
7. You find it exciting how AI can support customer contact.
8. You concentrate entirely on the user view and use only existing AI models.
9. You enjoy participating in workshops.
10. You are a very good listener, act analytically and work independently.
11. You are fluent in German and ideally English.
Here's what you can expect from us:
12. Professional and personal support from experienced supervisors who will accompany you in your thesis
13. The opportunity to work independently on challenging projects
14. A state-of-the-art working environment in an internationally active family business
15. "State of the art" equipment to get off to a flying start
16. Home office in consultation
17. Various company and team events
18. A Germany ticket included!
19. Success bonus at the end of your thesis