Service technicien engineer

At LuxScan Technologies , we value a noble and essential natural resource for the survival of the planet: Wood.

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We are world-wide leader in the design, manufacturing and installation of industrial scanners for automation in the timber industry.

Our company, based in Luxembourg, is part of the WEINIG group.

WEINIG is a German group, producing machines and production lines for solid wood and panels production.

We benefit of the flexibility of a 50 employees company but with robustness of a wide international group behind us.

We are currently expanding and seeking Service Technicians or Engineers to join our international team in Foetz, Luxembourg.

Your Missions Supervised by a Service Manager, you will be in charge of handling the installations of our machines at our customers’ factories.

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As we have a rotation system inside the Service team, there are ‘inhouse’ tasks as well that are part of the daily operation.

Your responsibilities will include :
- Preparation of new machines for a Factory Acceptance by the customer before shipping
- Installation of the machines at the customers factory, mainly in Europe and occasionally outside Europe
- Training of customers on their new machine
- Service for existing machines
- Technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)
- Identification, research, and resolving technical issues for end users Suggesting improvements for an increased reliability.

Your Profile
- You have a degree in automation, electronics, electrical or computer sciences (minimum Bachelor degree)
- You are open minded and ready to work in a multicultural environment ;
- Your strong team spirit is crucial for collaborating on daily tasks with your future colleagues in an open workspace.

- You are also capable of working autonomously
- You have excellent communication (oral and written) skills in English and in German.

- You have proven analytical and problem-solving abilities even under high pressure situations It would be even more perfect if:
- You have electrical skills or a diploma, which is a strong asset
- You have at least 2-3 years' experience in a similar position is considered an asset.

- You are proactive, flexible and multi-task.

- You have experiences in vision systems
- You are able to manage incident follow-ups and prioritize tasks effectively.

Our Offer
- An intensive training on our systems
- A permanent full-time time contract
- A long-term position in a fast growing and dynamic team with a world-wide presence
- Our commitment to continuously deepen your knowledge, including on technical contents and to further develop your personal competencies
- Continuous support and follow-up from the office when you travel abroad. xniyctf

The travelling portion can represent between potentially 30% and sometimes 50% of the time
- trips usually do not exceed 3 consecutive weeks.

- An attractive salary package as well as other benefits
- Lunch vouchers
- Brand new offices ideally located in Foetz with a company parking in a fast growing industrial and commercial area, Charging stations for electric cars