Additional Information Job Number 26009372 Job Category Rooms & Guest Services Operations Location The Westin Grand Berlin, Friedrichstrasse 158-164, Berlin, Berlin, Germany, 10117 VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Grand%20Berlin%2C%20Friedrichstrasse%20158-164%2C%20Berlin%2C%20Berlin%2C%20Germany%2C%2010117) Schedule Full Time Located Remotely? N Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Event Hospitality Management Holding GmbH & Co KG. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Is hospitality your passion? Then we look forward to meeting you! We are looking for a new Front Office Manager (m/f/d) to start on February 1, 2026! As Front Office Manager (m/f/d), you will be the face of our hotelu2014with professionalism, empathy, and a confident manner. In this responsible position, you will take charge of the entire reception area and work with your team to provide first-class service. Your responsibilities will include: - ensuring smooth operations throughout the reception area, including concierge and guest services - Leading and motivating a team of around 25 dedicated employees - Creating efficient duty and vacation schedules for optimal resource planning - Training new team members through structured training plans - Providing regular training for the team to ensure the highest quality of service - Compliance with and communication of Marriott standards in daily guest contact - Ensuring a warm, professional welcome for all guests - Coordinating and monitoring daily front office operations - Handling guest complaints and special requests with empathy and a solution-oriented approach - Further development of standards and processes for the continuous improvement of guest services - Close cooperation with other departments to ensure smooth operations - Monitoring relevant key figures and coordination with revenue and reservation teams - At least 2 years of professional experience as an Assistant Front Office Manager in the upscale hotel industry - Fluent German and English skills (C1 level) - Strong sense of quality and responsibility as well as a passion for excellent guest service - Empathetic personality with a hands-on mentality - Experience working with Opera is advantageous. Collective bargaining agreements and social benefits _This company is an equal opportunity employer._ frnch1