Client Service Representative Job Opportunity
We are seeking a skilled and motivated Client Service Representative to join our team. This role is ideal for individuals who enjoy delivering exceptional customer service and working in a fast-paced environment.
Job Description
This is an exciting opportunity to work with our global clients in a professional business-to-business (B2B) environment. As a Client Service Representative, you will act as the primary point of contact for clients requiring assistance with our internet products and services.
Key responsibilities include:
* Responding promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
* Helping customers manage their domain portfolios and digital assets to protect and secure their global internet brands.
* Building and maintaining strong client relationships by understanding each client's unique needs.
* Troubleshooting and resolving customer order requests and enquiries related to domain names, DNS, digital certificates, billing inquiries, and technical problems.
To ensure timely and efficient resolutions, you will also identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
Additionally, you will be responsible for developing and maintaining a deep understanding of our services, communicating industry changes, and new product offerings to clients.
Required Skills and Qualifications
To succeed in this role, you must possess:
* Fluency in both English and Italian, with any additional language skills being a plus.
* Experience working in a customer-centric environment, industry, and/or role.
* Effective written and verbal communication skills.
* Ability to think critically and be solution-oriented.
* Strong Microsoft Office skills, including MS Excel, Word, and Outlook.
* Ability to learn, adapt to, and discuss new technology.
* Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
Benefits
As a valued member of our team, you can expect:
* A comprehensive training program to introduce you to our business and the industry.
* An on-team mentor to provide day-to-day support during your onboarding.
* A collaborative team environment.
* Supportive leaders committed to your professional development and growth.
* Complimentary access to online training resources and regular job-related recurrent training.
* Flexibility with a hybrid work schedule.
Others
If you're passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity. We look forward to reviewing your application and discussing how you can contribute to our team's success.
Please read more about our company values and mission at [insert link].