* Lisbon, Portugal | On-Site
* Relocation Support for Work-Permitted Candidates
How to Apply
Send your CV to can.dinler@cbtalents.org or Use Application Form
Join an international customer experience team supporting global digital platforms across industries including technology solutions, e-commerce, risk & fraud prevention, and insurance services.
We are currently hiring German-speaking Customer Service Agents for several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high-quality user experience across different platforms and services.
This opportunity is ideal for candidates who enjoy problem-solving, customer interaction, and working in a dynamic multicultural environment.
What You'll Do
* Provide customer support via phone, chat, and email in German
* Assist customers with service inquiries, account questions, and troubleshooting
* Handle customer cases with professionalism and attention to detail
* Maintain accurate documentation in internal systems
* Investigate and resolve issues following platform guidelines
* Work collaboratively with internal teams to ensure excellent customer experience
What We're Looking For
* C1/C2 German (mandatory)
* English B2 or higher
* Strong communication and customer service skills
* Ability to work in a fast-paced international environment
* Strong analytical and problem-solving abilities
* Comfortable working with digital tools and systems
Additional project-specific advantages:
* Experience or knowledge in digital marketing or web design
* Experience in fraud investigation, risk analysis, or e-commerce support
* Strong attention to detail and investigative mindset
* Experience with Microsoft Word and Excel
Work Schedules
Schedules vary depending on the project:
Sunday – Friday | 05:00 – 20:00 (rotational shifts)
Days Off: Saturday + 1 rotational day
Uber support up to €25 for early shifts
Monday – Sunday | 08:00 – 23:00 (rotational shifts)
2 rotational days off
Monday – Friday | 07:30 – 20:00 (rotational shifts)
Weekends off
Monday – Sunday | 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)
Future possibility of 24/7 operations
Salary & Benefits
Base Salary: €1,100 gross × 14 months
Additional bonuses depending on project:
Performance Bonus: up to €100/month (11 months)
Attendance Bonus: up to €180/month (11 months)
Additional benefits:
* Health insurance from day 1 (fully covered after 6 months)
* Paid training and onboarding
* International working environment in Lisbon
If you're ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact...