DescriptionAt West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.Job SummaryIn this role, you will provide Quality Management System best practices across the programs you support. This role ensures regulatory and quality compliance and is responsible for planning, scheduling, executing and communicating all items regarding quality issues, complaints, validations and other projects in support of Customer Program Operations and product release. You may ensure suppliers deliver products which comply with requirements and specifications. You may lead efforts to enhance the supply chain by addressing supplier and customer issues, improving quality processes internally and with suppliers. You take on responsibilities in customer and supplier communication and actively implement West's quality policy at the Stolberg site.Essential Duties And ResponsibilitiesInvestigation and processing of customer and supplier complaintsLeading departmental projects for lean work structuresSupporting internal and cross-factory projectsInitiating and following quality-relevant processes in local Deviation and CAPA ManagementConducting customer and supplier audits and processing related reportsImplementing measures from audit processes with internal and external stakeholdersSupporting factory functions in root cause analysis and implementation of corrective actionsManaging relevant change processes according to West Change Control PolicyAssisting in local training within the framework of quality initiativesAssisting in the creation of summaries and statistics for managementMeet company and departmental goals in the continuous improvement of all products, services and processes, including the West QMS.Other duties as assigned*Education*Bachelor's Degree in Engineering or Science or equivalent experience required*Work Experience*Minimum 5 years of professional experience in quality or a quality-related interfaceProficiency in standard project management tools and software (e.g. Microsoft Project, Excel) for planning, tracking, and reporting project activities, and proficient in statistical software, Windows OS, Microsoft Office Suite including Word, Excel, and Power Point requiredPreferred Knowledge, Skills And AbilitiesProven knowledge in DIN ISO 9001:2015Very good MS Office and SAP skillsExcellent German and English skills, both spoken and writtenProficient use of statistical analysis tools (e.g., Minitab)Strong awareness of safety and organizational talentHigh teamwork capability and ability to act independentlyStrong problem-solving skills and project management experienceKnowledge in DIN ISO 15378:2017 and Six Sigma Green Belt training are desirableAdditional RequirementsExhibit a strong "quality first" mentality and ensure that product and process quality are held to the highest standard.Excellent written and oral communication and interpersonal abilities, with the capacity to communicate complex technical concepts to diverse stakeholders.Ability to work independently, multi-task and thrive in fast-paced environment.Strong problem-solving skills including root cause failure analysis methods.Critical reading skills and maintain high attention to detail, accuracy, and overall quality of work.Must be able to multi-task, work under time constraints, problem solve, and prioritize.West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.