Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
1. Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times
2. Reviews expedited requests and handles or re-directs to appropriate team members
3. Supports cross functional teams by collaborating on customer tickets
4. Maintains detailed written records of all work activity
5. Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests
6. Creates Purchase Orders (PO's) and Purchase requests (PR's)
7. Assigns locks and keys for both Equinix and customer keys, where applicable
8. Supports creating reports to customers (e.g. power or access)
9. Updates local asset databases and other systems
Installations
10. Handles requests requiring skilled rack and stack support of customer equipment
11. Able to read skilled installation spreadsheet plans and supports implementing installations accordingly
12. Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates
13. Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling
14. Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements
Cross-Connect
15. Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing
16. Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.
Testing / Troubleshooting
17. Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing
18. Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)
19. Supports advanced testing and troubleshooting
Stakeholder Partnership
20. Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
21. Provides escalation support for work order expedites
22. Partners with internal stakeholders on cross functional work
Customer Management
23. Supports customer satisfaction through timely and precise order execution and quality assurance checks
24. Delivers a high level of service and an excellent customer experience when interfacing with customers
25. Supports sensitive customer situations
26. Manages time expectations on new deployments and existing alterations
27. Supports customers on-site by through access control and escorting services
28. Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations
Projects
29. Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects
30. Supports vendors on various Data Center related projects
31. Performs quality assurance on new customer installation or deployments
Training
32. Supports standard operating procedures and best practices to maintain a high level of service is maintained
33. May coach others on operations procedures and basic safety
34. May provide coaching and mentorship tomore junior team members
Qualifications
35. Typically requires a high school diploma and proven years of equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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