Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you) to support our mission to drive growth and innovation across some of the world's leading brands.
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About The Role
Act as the strategic communication and coordination hub between the enterprise customer and internal Project Management (PM) team. Ensure seamless project delivery, optimize workflows, and drive strategic alignment to maintain high-quality service and customer satisfaction.
Key Responsibilities
Customer, Client & Stakeholder Engagement
* Serve as the primary strategic liaison with the enterprise customer.
* Lead discussions on future initiatives, business goals, and service improvements.
* Build and maintain strong, trust-based relationships with senior stakeholders.
Project & Program Management
* Oversee prioritization and resource allocation for complex, high-impact projects.
* Drive strategic project planning and ensure alignment with organizational objectives.
* Monitor performance metrics and implement corrective actions when needed.
Cross-Functional Collaboration
* Act as the key point of contact between customer, PM team, and internal departments (Account Management, Program Management, Finance, Legal).
* Ensure alignment on strategic objectives and foster collaboration across teams.
Operational Management & Process Improvement
* Lead workflow optimization initiatives to enhance efficiency and scalability.
* Implement automation tools and best practices for project delivery.
* Ensure compliance with internal standards and customer requirements.
Risk Management & Quality Assurance
* Identify and mitigate risks impacting project delivery and customer satisfaction.
* Establish quality assurance frameworks and monitor adherence to service standards.
Requirements
Experience: Senior, with over 5 years of experience in project management.
Level of Education: Bachelor's Degree in Business Administration, Project Management, Operations Management or related field.
Language:
* English (Fluent)
* German (Fluent)
Job Specific Skills:
* Exceptional stakeholder management and communication skills.
* Advanced project and program management expertise.
* Strong strategic thinking and decision-making abilities.
* Proven experience in workflow optimization and process improvement.
* Proficiency in project management tools and reporting systems.
* Risk management and problem-solving capabilities.
* Ability to lead cross-functional initiatives and drive alignment at senior levels.
IT Skills:
* Office365
* Trados World Server (desirable)
* Trados (desirable)
* Phrase (desirable)
Benefits
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.