Your area of responsibility:
* Entry of orders, creation of order confirmations including EDI orders
* Create relevant documents such as pro forma invoices and Certificate of Origin (COO), and Certificate of Confirmity (COC)
* Checking orders for prices, stock and availability
* Monitoring and coordinating ongoing actions within the order process
* Tracking delivery dates and ensuring transparent order follow-up
* Maintaining and updating prices in our ERP system
* Customer master data maintenance in the ERP system, existing customer maintenance, new customer creation
* Processing of returns
* Checking debit notes and creating credit notes
* Backorder processing of open items in collaboration with Financial Services
* Providing friendly and solution-oriented support to customers and sales partners via phone and email
* Collaboration on customer-specific projects
* Supporting the implementation of automatic optimisation processes in order processing
What distinguishes you:
* Completed commercial training, ideally in wholesale and foreign trade
* Several years of professional experience in national and/or international order processing
* Business-fluent English skills, French and German are a plus
* A structured and organized way of working
* High level of flexibility and ability to perform well under pressure
* Confident use of MS Office and experience with ERP systems
* Self-motivated, independent working style combined with strong team spirit and willingness to collaborate
* Proactive, reliable, and solution-oriented mindset