WHAT YOU WILL DO
* Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
* Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
* Consistently meet the highest service and KPI standards of the department
* Establish and maintain relationships to build a portfolio of relevant customers
* Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
* Previous experience in customer service within (luxury) retail or relevant customer-facing roles
* Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
* Familiarity with customer communication and e-commerce-related technology
* Good computer skills, especially MS Office
* Conscientiousness when handling customer data
* Flexibility, resilience, and the ability to work as part of a team
* Native-level proficiency in Italian (written and spoken) and excellent English skills; additional languages are a plus
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
* Mobile office with up to 20% of your total contracted hours (job and position permitting)
* 10 days/year of mobile office abroad in EU-countries (job and position permitting)
* Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
* Training opportunities for development
* Language & e-learning courses
* Staff discount of up to 30%
* Company pension scheme
* Discounted membership for selected sports platforms & gyms
* Discounted travel card & shuttle service
* Access to LinkedIn Learning
* Individual support on mental health & well-being (e.g. compatibility work and family life)
* Social Day
* Employee Share Purchase Plan