Customer Services Front Manager Join Us and Shape the Future of Client Services! The mission As the first point of contact for clients and partners, the Front Office team plays a key role in shaping the customer experience and representing the voice of the company. The purpose of the Customer Services Front Manager role is to lead and inspire a proactive, client-focused team responsible for managing daily interactions with clients and partners through calls, emails, and service requests. Beyond ensuring responsiveness and service quality, the team actively reaches out to stakeholders, anticipates needs, and contributes to building long-term trusted relationships. The Front Manager ensures the team delivers accurate, professional, and solution-oriented support while fostering a culture of collaboration, accountability, and continuous learning. A strong focus is placed on developing team expertise through knowledge sharing, training initiatives, FAQs, and knowledge base management, ensuring the team is equipped to provide clear and consistent answers to clients and partners. Due to its frontline position, the team is uniquely placed to capture customer feedback, identify pain points, and detect opportunities for improvement. The Front Manager plays an active role in transforming these insights into transversal improvement initiatives across teams and contributes to enhancing customer journeys, operational efficiency, and partner experience. The role also supports the company’s digital transformation by contributing to the definition of business needs and helping implement innovative digital and AI-enabled solutions that improve service delivery, collaboration and customer satisfaction. Main objectives of the role Leadership