Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company's offerings are rounded off by attractive interest rates, loans, and private equity. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services. To learn more about them, you can find our values here (English).
Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets
Analyze and track relevant KPIs and client feedback using a data-driven approach to develop targeted measures for improving performance and efficiency
Continuously monitor progress and support team growth by leveraging regular reporting and deriving actionable next steps
Effectively communicate the company's vision and support the implementation of new initiatives and services
Bachelor's or Master's in Business, Economics, or similar is a plus
Analytical and numbers-driven mindset, comfortable working with reports and making data-based decisions
Excellent communication skills in German and English
Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket'
Enjoy flexible and discounted sports activities with Urban Sports Club