Croatian Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday Sunday, 09:00 19:00 (rotational shifts) Contract Type: Fixed-term contract (8 months) Salary: 1,200 Euro gross per month About the Job Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities. You will play a key role in delivering excellent customer service by assisting users with booking-related inquiries and ensuring a smooth, positive experience across all communication channels. What You'll Do Customer Support: Handle customer inquiries via phone, email, and chat Booking Assistance: Support customers with reservations, changes, cancellations, and payments Problem Solving: Resolve customer issues efficiently and professionally Quality & Accuracy: Ensure accurate documentation and compliance with procedures High-Volume Interaction: Manage multiple customer interactions daily with empathy and care Team Collaboration: Work closely with colleagues to maintain high service standards What You'll Bring Language Skills: C1/C2 level of Croatian and good level of English Customer-First Mindset: Strong communication and problem-solving skills Experience: Previous customer service or hospitality experience is a plus Flexibility: Willingness to work rotating shifts Professionalism: Calm, solution-oriented approach Team Spirit: Comfortable working in a multicultural environment Perks and Benefits Relocation Support: Assistance with moving to Greece and settling in Athens Competitive Salary: 1,200 Euro gross per month Paid Training: Full onboarding and continuous support International Work Environment: Multicultural and inclusive workplace Career Development: Build valuable customer service experience Lifestyle Opportunity: Live and work in sunny Athens