Job Description
We are seeking an experienced IT Service Desk coordinator to manage the service desk team, ensure tasks are respected and goals are implemented.
The role involves providing physical and telephone reception for users, organizing on-call duties and ensuring permanences are respected.
Key Responsibilities:
* Manage tickets, reviewing KPIs regularly.
* Support IT systems, controlling 4G consumption and mobile communication costs.
* Inventory and IT hardware management, including O365 licenses and Teams phone.
* Deploy OS and application security updates via SCCM/Intune.
* Maintain the service desk, ensuring everything is respected.
Requirements:
* Technical degree in IT.
* At least 3-4 years of experience in a similar position.
* Flexible working hours (8am to 6pm).
* Good knowledge of operating systems (Windows, iOS) and network environments.
* Proficiency in Active Directory, AD Azure, Office 365, Exchange Online, Teams, Endpoint (Intune), SharePoint.
* Understanding of communication protocols (TCP/IP, DNS, DHCP, IMAP, POP, etc).
* Experience with ticket management and support tools.
* Strong communication skills and customer service orientation.
* Basic understanding of IT hardware (PCs, printers, peripherals, etc).
* Autonomous, detail-oriented, and a team player.