Your mission Deliver support and contribute service solutions for Sungrow customers as point of contact. Support Field Service Team activities onsite for failure research and corrective maintenance. Coordinate Onsite activities In cooperation with Field Service Manager. Project Management for commissioning services. Negotiate and work on customer contracts for Service level agreements. Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country. Ensure up-to-date documentation and processes for existing and coming service contracts and agreements. Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation. Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center. Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers. Support EMEA Service Management by running regular analysis reports and start corrective activities. Support EMEA Sales by attending and participating exhibitions. Support Commissioning, Logistics, Warehouse etc. Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement. Take responsibility for customer escalations and act as a point of escalation. Take over randomly on call duties, partly on weekends. Your profile You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all"! Several years’ experience working in similar function. Experience In working with contracts and contract negotiations. Basic Project management skills. Hands on and onsite experience. Experience with H&S regulation of employing country. Fluent in the language of employing country. English fluent In writing and verbal. Soft skill for Interactivities between different departments and cultures. Willing to take ownership and responsibility. Willing to travel, national / International. Experience In establishing processes. Why us? Opportunities for Career advancement Attractive Compensation & Benefits International Working Environment About us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like!