LOCATION: Germany, remote
TASKS AND RESPONSIBILITIES:
* Develop a strong, positive strategic relationship with the customer
* Provide knowledge transfer of IGEL products and functionality
* Assist with the escalation of support incidents through resolution
* Assist in the escalation of support queries to the relevant channels
* Ratify customer projects and provide guidance around further projects / upgrades
* Develop and align a comprehensive account plan with the customer, documenting
customer environment, expectations, priorities and technology deployment
roadmap
* Develop a good understanding of the customer environment and use this knowledge
to proactively drive improvements and efficiencies within Customer environment.
Advise the customer on technical best-practices as their IGEL trusted adviser
* Use your in-depth knowledge of the customer environment to uncover additional
IGEL product sales opportunities
EXPERIENCE AND QUALIFICATIONS:
* Minimum 5 years of experience directly supporting enterprise-level customers in a
TRM capacity
* 5+ years relevant engineering, consulting, or system integration experience with one
or more vendors or Value Added Resellers (VARs) in the IT industry
* Experience with application and desktop virtualization platforms (VMware Horizon,
Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services
* Familiarity with a scripting language a plus (PowerShell, bash, python)
* Familiarity with common database platforms and concepts a plus (Oracle, MSSQL,
MySQL)
* Very good knowledge of German and English, both written and spoken
* Good interpersonal and communication skills
* Ability to work independently, under pressure and multi task
* Be willing to pitch in and be part of the team in all aspects of company life