Print Operator
Salary: €20,000 per annum, plus company benefits
Location: 60306 Frankfurt, Germany
Contract: Part time, limited to three months with possibility of extension
Hours/shifts: 20 hours per week, Monday - Friday, 4 hour shifts per day between the hours of 08:00 - 00:00 with flexibility for holiday and sickness cover
Work model: Fully onsite
Williams Lea seeks a Print Operator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of the role
The Office Services Operator is responsible for delivering a first-class experience to our clients within the office. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role and supports the Team Leader and rest of the team in managing the workflow.
As an Office Services Operator you will work along one teammate performing mail services, reprographics, and general administrative duties. Fluency in English and German is required.
Key Responsibilities:
1. Produce high-quality documents according to client specifications using high-speed reprographic (digital print) and finishing equipment
2. Monitor and replenish consumables for printers and calibrate machines as needed
3. Report and escalate issues to the Team Leader following established procedures
4. Scan hard copy mail/files into PDF format using high-speed scanners.
5. Ensure timely and high-quality completion of work
6. Fully understand workflow processes and procedures
7. Support colleagues and work collaboratively to achieve the best results for clients
8. Undertake additional duties as requested by management
9. Take responsibility for meeting targets and maintaining attention to detail.
10. Develop positive and professional relationships with customers
11. Provide flexible and responsive service, exceeding customer expectations where possible
12. Understand the customer’s business to ensure service delivery aligns with their objectives
13. Advise on the best methods of production and cost-saving measures
14. Ensure all deadlines are met and managed in accordance with client service level agreements (SLAs)
15. Minimize wastage and highlight any issues affecting production quality to the Team Leader
16. Maintain a clean and tidy reprographics area
17. Use the Internet and email appropriately
18. Escalate and manage IT issues as they occur
IhreAufgaben:
19. Produktion hochwertiger Dokumente gemäß Kundenspezifikationen unter Verwendung von Hochgeschwindigkeits-Reprographie (Digitaldruck)- und Finishing-Geräten
20. Überwachung und Auffüllung von Verbrauchsmaterialien für Drucker sowieKalibrierung der Maschinen
21. Meldung und Eskalation von Problemengemäß den Verfahrenan den Teamleiter
22. Scannen von Papierdokumenten in PDF-Format mitHochgeschwindigkeitsscannern
23. Sicherstellungeinertermingerechten und qualitativhochwertigen Arbeitsausführung
24. VollesVerständnis der Arbeitsabläufe und Verfahren
25. Unterstützung von Kollegen und TeamarbeitzurErzielung der bestenErgebnisse für unsere Kunden
Qualifications:
26. Fluency in English and German is required
27. Reprographics experience preferred but not essential
28. Willingness to learn or previous experience in a customer-facing reprographics environment
29. Competent with Microsoft Office tools (Excel, Word, PowerPoint, Outlook, Teams) and Adobe Acrobat
30. Excellent attention to detail
31. Knowledge of routine maintenance and upkeep of equipment is preferable
32. Client-focused approach to provide a high standard of service
33. Ability to work independently and as part of a team
34. Ability to remain calm under pressure
35. Excellent communication skills and confidence in dealing with clients at all levels
36. Ability to make logical decisions, considering all relevant information and alternative solutions
37. Ownership of tasks and personal development
38. Professional and presentable image at all times
39. Self-motivated, enthusiastic, with a friendly and open manner
40. Flexibility at working hours and cover for holidays and sickness times
IhrProfil:
41. ErfahrungimBereichReprographieist von Vorteil, abernichtzwingenderforderlich
42. BereitschaftzulernenoderErfahrung in einerkundenorientiertenReprographie-Umgebung
43. KompetentimUmgangmit Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, Teams) und Adobe Acrobat
44. HervorragendeDetailgenauigkeit
45. Kenntnisse in der routinemäßigenWartung und Pflege von Gerätensind von Vorteil
46. KundenorientierteArbeitsweisezurErbringungunsereshohenServicestandards
47. Fähigkeit, sowohleigenständigalsauchim Team zuarbeiten
48. Fähigkeit, unter Druck ruhigzubleiben
49. ExzellenteKommunikationsfähigkeiten und SelbstbewusstseinimUmgangmit Kunden auf allenEbenen
50. Fähigkeit, logischeEntscheidungenzutreffen und alternative Lösungenzuberücksichtigen
51. Verantwortungsbewusstsein für Aufgaben und persönlicheEntwicklung
52. Professionelles und gepflegtesAuftreten
53. Selbstmotiviert, enthusiastisch, freundlich und offen
54. BenötigteSprachen; Englisch, fließend. Deutsch, fließend in Wort und Schrift
55. Flexibilität bei Arbeitszeiten und Vertretung für Krankheitszeiten und Urlaubsvertretung
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
56. Health subsidy
57. 30 days holiday
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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