Job Title: Onsite IT Support Engineer – Desktop / IT Lounge / Walk-In Center
Employment Type: Onsite Support
KEY RESPONSIBILITIES
End-User & Deskside Support
* Provide onsite deskside support for Incidents and Service Requests related to end-user computing devices and peripherals
* Diagnose and resolve hardware, software, and connectivity issues
* Log, update, and close tickets in ServiceNow aligned with ITSM processes
* Coordinate with Global Service Desk and downstream resolver groups
IT Lounge / Walk-In Center (WIC)
* Act as first point of contact for walk-in users at Client IT Lounges / Walk-In Centers
* Support hardware issues, replacements, DOA swaps, and temporary devices
* Assist with authentication, MFA, and workplace application access
* Support new joiner onboarding and workstation setup
* Perform meeting room readiness checks and basic AV troubleshooting
Enterprise Mobility Services (EMS)
* Support macOS devices and mobile endpoints
* Perform Azure AD device registration
* Support Microsoft Intune mobile and device enrollment
* Assist with compliance and mobility troubleshooting
IMACD & Workplace Services
* Perform Install, Move, Add, Change, Delete (IMACD) activities
* Laptop imaging, staging, data transfer, refresh, and replacements
* Support onboarding and offboarding including asset handover
* Perform basic LAN/Wi-Fi checks and cabling activities
Network Hands-and-Feet Support
* Provide LAN patching and de-patching support
* Assist network and telephony teams
* Support access points and meeting room connectivity
Asset & Inventory Management
* Maintain CMDB and asset records in ServiceNow
* Perform asset tagging and lifecycle tracking
* Support local stockrooms and spares
Cluster / Dispatch Coverage
* Support nearby cluster and dispatch sites as required
* Willingness to travel or drive to nearby Client locations
* Provide backup coverage for critical locations
REQUIRED QUALIFICATIONS & SKILLS
Technical Skills
* Experience in onsite desktop/deskside support
* Windows and macOS device support
* Knowledge of EMS, Azure AD, and Microsoft Intune
* ServiceNow and ITSM process understanding
* Basic networking knowledge (LAN/Wi-Fi)
Behavioral Skills
* Strong customer-facing and communication skills
* Ability to work independently onsite
* Proficiency in local language and English