Role Purpose & Scope: We are seeking a highly skilled and experienced Customer Service Manager to lead and transform our customer service operations across three key locations in Germany: This role is pivotal in driving organizational change, consolidating systems and teams, and fostering a collaborative and high-performing customer service culture. The successful candidate will unify the leadership of the three existing teams, harmonize ERP and CRM systems, and build a strong team spirit across locations.
Lead, develop, and inspire customer service teams across Dinslaken, Hilden, and Goldkronach
Develop coaching and training plans to support team growth and performance
Proven experience in leading customer service teams
Strong knowledge of ERP and CRM systems