Who We Are
At Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first
responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes11 offices, 4 manufacturing facilities, and 4 custom case centers,we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or
keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission.
At Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What Youll Do:
* Own the end-to-end customer order process, from order entry through delivery, invoicing, and follow-up.
* Act as a primary point of contact for customers, providing clear, timely updates on order status, delivery schedules, and product availability.
* Collaborate closely with Sales, Operations, Supply Chain, Engineering, and Finance to ensure smooth and on-time order fulfillment.
* Coordinate shipments, export documentation, freight bookings, and delivery confirmations.
* Participate in project, contract, and large-order review meetings.
* Manage RMAs, returns, spare parts, prototypes, and accessories requests.
* Maintain accurate customer, pricing, and order data in SAP and CRM systems.
* Register and follow up on customer complaints, ensuring alignment with quality and service standards.
* Contribute to continuous improvement initiatives, KPIs monitoring, and system enhancements.
* Support the wider EMEA Customer Serviceteam as needed.
What We’re Looking For:
* Bachelor’s degree in Business, Supply Chain, or a related field.
* 1–2 years of experience in Customer Service,Sales Support, or similar roles.
* Fluency in English and German(additional languages are a plus).
* Strong customer-focus with excellent communication and organizational skills.
* High attention to detail and ability to manage multiple priorities.
* Experience working with SAP (SD module)and CRM tools (Salesforce preferred).
* Proficiency in Microsoft Office, especially Excel.
* Proactive, solution-oriented mindset and strong team player attitude.
What’s In It For You:
Join a company that truly value sits employees! We offer a relaxed and casual work environment, a
strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
* 28-30 Days of Paid Vacation, plus Additional Leave Days, in addition to Public Holidays
* Company-Sponsored Sick Leave
* Bike Leasing Salary Sacrifice Scheme
* Payroll-Based Savings Scheme
* Bonus company plan
* Reimbursement for Fitness Activities
* Quarterly Employee Celebration Days
* Global Mental Wellness Program
* Service Recognition Program
* Amazing employee discount program on Peli Products, Peli branded apparel and gear
* Employee referral program – get paid to work with your trusted network.
* Established reputable brand offering premium products – you’ll be proud to represent Peli!
* And more…