Job Description Are you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world? We are looking for an Automotive Technical Helpdesk Specialist to support our expert team—providing technical advice to dealers and independent workshops on diagnostics and repairs. This is your chance to be at the heart of automotive innovation and help technicians deliver excellent service. Your responsibilities: Provide technical support for various systems, focusing on diagnostics and root cause analysis Guide dealers through repair processes and ensure accurate case documentation Take ownership of cases from opening to resolution or escalation—with clear and professional communication Research technical documentation, manuals, and solution databases to support problem-solving Collaborate with workshop technicians and internal contacts to resolve complex technical issues Monitor and manage open cases through active follow-up Escalate cases when necessary—with complete and correct documentation of all relevant information Communicate product issues and contribute to continuous improvement initiatives Carefully analyze and provide complete information before escalating or forwarding cases Support dealer staff by identifying training needs and skill gaps Build strong relationships with dealers and workshop teams to improve service quality Contribute to customer satisfaction through high-quality diagnostic and repair support