Key Responsibilities
* Provide technical support to our customers, internal account managers, and field staff
* Receive, process, and monitor technical requests (inquiries, damage and incident reports), obsolescence issues, and perform root cause analyses
* Collect and process field data related to fleet maintenance and operation, and generate regular statistical reports and reliability analyses
* Review, manage, and distribute service bulletins, service letters, and repair instructions
* Support the team in developing new services and business models to enhance customer support
Qualifications
* Degree in aerospace engineering or a related field
* Several years of professional experience in technical support or a comparable role
* Experience working in international and fast-paced environments
* Strong technical understanding and ability to work independently
* Familiarity with SAP is an advantage
* Excellent command of English, both written and spoken
* Proactive, responsible, and team-oriented working style
We are a dynamic family-owned company with short decision-making processes and open doors. Additionally, we offer:
* 40-hour workweek, 30 days of vacation, company pension plan & a secure workplace
* "Work-life balance" – harmonizing career and family
* A relaxed work atmosphere with open and respectful leadership