At Amazon, we strive to be the Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds and provide them with an environment where they can relentlessly innovate, simplify, and raise the bar for customer experience. Creativity and ownership are core to Amazon’s DNA and are encouraged at every level. Every day, we tackle complex technical and operational challenges with ingenuity, speed, and a commitment to excellence. We’re writing the future of logistics—and the exciting part is, we’ve only just begun.
Amazon (OTS SC) is seeking a RAD Operations Manager to lead operations at our new standalone site, RDE1. This critical leadership role is part of the Operations Technology Solutions Supply Chain (OTS SC) team, overseeing the end-to-end lifecycle of hardware, infrastructure components, and spare parts logistics that support all WWStores sites across MEU and the AWS Data Center network. The RDE1 site will operate as a centralized, standalone logistics hub, requiring full accountability for operational performance, people leadership, and cross-functional execution.
Key job responsibilities
Site Leadership: Full ownership of RDE1 operations, including staffing, safety, inventory accuracy, process design, and productivity.
Customer Experience: Ensure delivery of high-quality support and spare parts to internal customers (Fulfillment Centers, Sort Centers, Small sites, and AWS Data Centers) on time, in full, and cost-effectively.
Operational Excellence: Develop and execute strategies for continuous improvement, lean initiatives, process standardization, and scalable workflows.
People Development: Lead and manage a team of Operations and Area Managers; set expectations, drive accountability, and foster career growth.
Vision and Strategy: Define and communicate the long-term vision for the site, aligned with Amazon’s broader supply chain and technology infrastructure goals.
Budget and Planning: Manage operating budgets and performance targets while optimizing resources and cost efficiency.
Metrics and Reporting: Own and report site performance metrics to senior leadership, identifying gaps and leading problem-solving efforts.
Cross-functional Partnership: Collaborate with stakeholders including Finance, Engineering, IT, HR, Loss Prevention, and regional/global Ops teams to deliver impactful business outcomes.
Culture and Engagement: Build a strong site culture rooted in Amazon’s Leadership Principles, with a focus on safety, inclusion, and high engagement.
Talent Strategy: Hire and develop top talent, drive succession planning, and lead initiatives on learning, development, and employee retention.
Risk Management: Own and implement safety, compliance, and business continuity plans for the standalone facility.
This is a high-impact, high-visibility role for an individual who thrives in a fast-paced, ambiguous environment and is passionate about building and scaling world-class operations.
At Amazon, we believe diversity strengthens teams. We welcome applicants of all genders, ages, backgrounds, and experiences. We are looking for passionate individuals who are ready to Work Hard, Have Fun, and Make History with us.
BASIC QUALIFICATIONS
• Bachelor’s degree or relevant experience
• Business level (reading, writing, speaking) German and English
• People Management experience
• Cross-functional project management experience
PREFERRED QUALIFICATIONS
【Experience】
・5+ years' experience managing and improving the flow of human, material, and financial resources using various metrics in Manufacturing, Logistics, Retail industry
・Understanding of P/L and experience managing cost
・Management experience (including performance evaluation and development) of 50+ members
・Management of multiple part-timers during peak seasons
・Experience in leading customer-facing business unit focused on delivering excellent customer experience
・Excited about working in a diverse group and contributing to an inclusive culture.
【Skills, Work-style】
・Degrees in IT, Engineering, Business, or other related fields or MBA
・Ability to prioritize in ever changing environment, good judgement
・Bilingual speaking German and English