Hey there,
Are you seeking an opportunity to elevate a team within a fast-growing edtech company to the next level? Are you structured, entrepreneurial, and a strong leader of people?
Keep on reading!
We’re looking for a Head of Learning & Operations who will build our backbone for scaling the company, lead a high-performing consulting team, and drive measurable outcomes for our enterprise customers.
Help enterprises upskill at scale. At Bots & People, we design and deliver global upskilling initiatives in topics like AI, Data, or Personal Productivity.
Tasks
You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.
🌟 What you’ll do
* Build the operating system for delivery: Maintain a didactical, process and content backbone for the Bots & People Delivery of high class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines, quality assurance, trainer selection etc.
* Team Leadership & People management: Coach, and grow a team of so far four Learning Consultants. Drive company values and team building across the company.
* Enterprise Portfolio & Profit: Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR/L&D/Transformation/Business Units). Ensure engagements are profitable.
* Trainer & Expert Ecosystem: Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
* Roll-up-your-sleeves (when needed): Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
* Operational excellence: Manage operational and financial success across the company.
📈 What success looks like (first 6–12 months)
* Delivery NPS 40+ across all customers
* ≥ 95% on-budget delivery
* Documented, adopted playbooks, content library & documentation across the team
* Expansion & Retention: Support Sales to keep a 150% Net Revenue Retention across our Accounts
* Happy and growing team members across the organisation
Requirements
✅ What You Bring
* 7–10+ years in enterprise/management consulting or in an edtech startup/scaleup, including program leadership for global clients.
* 3+ years of experience leading teams.
* Strong, applied project/program management skills.
* Proven ability to build structure quickly: Develop scoped programs with clear ownership.
* Experience in L&D/HR/Transformation within large organizations.
* A direct and honest communicator who gives and receives feedback effectively.
* Tech- and AI-savvy; you simplify complex topics.
* Outstanding communication skills in English.
🎯 Nice-to-Have
* A track record of building learning portfolios.
* Experience in scaling trainer ecosystems.
* Financial acumen: scoping, pricing, forecasting, and margin management.
Benefits
💡 Why You’ll Love It Here
* 30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
* Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
* Engage in one of the most exciting fields of our time: Generative AI.
* Join a team of ambitious, supportive individuals on a mission to transform corporate learning.
⚖️ Our Mindset
We're all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. We've built the 0 to 1; now bring us to the next level.
📍 Location
Berlin or remote
Bots & People provides digital upskilling in AI, Process Automation, and Low Code. We help enterprises to automate their team’s workloads and gain business efficiency by bridging skill gaps. Unlike traditional e-learning, our social blended learning approach seamlessly integrates live workshops led by top-tier educators with interactive self-learning.
The result? Engaged learners, rapid adoption of new technologies, and ultimately, a future-proofed organization creating more meaningful work.