Job Title: Customer Solutions Strategy Manager EMEA
Job Description
We are seeking a skilled professional to lead our product support team in Europe, the Middle East, and Africa. As a key member of our organization, you will be responsible for managing the team's day-to-day operations, ensuring exceptional customer satisfaction, and driving revenue growth.
Responsibilities
* Manage and develop the product support team to maximize customer satisfaction and revenue growth.
* Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
* Assist the product support team with complex technical inquiries and involve solutions engineers as needed.
* Work towards continuous improvement of sales processes and customer journeys.
* Define and track key performance indicators (KPIs) and report them to stakeholders.
* Participate in tradeshows and conferences.
Required Skills and Qualifications
To succeed in this role, you will need:
* A degree in engineering, physics, mathematics, or a hard science.
* A minimum of three years' experience in technical sales and/or product support.
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
* Knowledge of company products, applications, capabilities, and sourcing possibilities.
* Knowledgeable about sales and support processes.
* Proven leadership ability to manage people, build highly effective teams, and create positive working atmospheres.
* Fluent in English, additional language skills preferred.
Benefits
We offer a versatile and challenging position alongside a competitive employment package within our dynamic corporation in a growing industry. You will have the opportunity to work with motivated, self-driven, and open-minded people with a great team spirit. Our benefits include:
* A company pension scheme.
* A group accident insurance.
* The opportunity to work from home.
* An extensive training and development offer.
* Subsidized gym membership.
* A jobbike.
* Company events.
Others
This office-based position can be located in Mainz (Germany), York (UK), or Lyon (France), depending on your preference.