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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is hiring a Professional Services consultant passionate about working with leading-edge software technologies in an international environment. If you enjoy being part of a team of highly skilled consultants elevating customer experience, join our PS team.
Your main responsibilities include implementing cloud solutions based on customer requirements. Get in touch and accelerate your career today!
Responsibilities:
* Participate in all project lifecycle stages: Business Requirements, Technical Design, Implementation, Integration, Testing, and Test Plan development.
* Maintain good teamwork and relate well with Customers and Partners.
* Handle escalations effectively.
* Lead project teams in collaboration with the Project Manager.
* Drive best practices and standards.
Minimum Requirements:
* Excellent interpersonal, communication, presentation, and writing skills. Ability to work in a diverse, multicultural environment.
* 8+ years of consulting experience.
* Experience in the CX industry preferred.
* Advanced understanding of cloud concepts and architectures (Amazon preferred).
* Strong verbal and written communication skills to interact with both business and technical audiences.
* Ability to mentor and guide teams during implementation.
* Experience with project risk identification and mitigation.
* Bachelor’s degree in Telecommunication, Computer Engineering, Computer Science, or related discipline, or equivalent professional experience.
* Advanced REST API knowledge.
* Practical development skills.
* Experience with cloud serverless computing and storage services.
* Experience with CI/CD and Cloud Operations.
* Knowledge of Cloud security and Regulatory topics (GDPR/DORA).
* Fluent in German and English.
If a Genesys employee referred you, please use their link to apply.
About Genesys:
Genesys empowers over 8,000 organizations in more than 100 countries to improve loyalty and business outcomes through creating exceptional customer and employee experiences. With Genesys Cloud, the AI-powered Experience Orchestration platform, we deliver the future of CX, enabling organizations to provide empathetic, personalized experiences at scale, fostering growth, engagement, and operational efficiency.
Visit www.genesys.com.
Reasonable Accommodations:
If you need a reasonable accommodation during the application process, contact HR@genesys.com. Please provide your name, country, job ID or title, and the specific accommodation needed.
This message is for applicants requiring accommodations. Non-related inquiries may not receive responses.
Equal Opportunity Statement:
Genesys is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, military status, or other protected characteristics.
Note: Recruiters will never ask for sensitive personal or financial info during application.
Additional Details:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: IT, Consulting, Engineering
* Industries: IT Services, Consulting, Software Development
Referrals increase your chances of interviewing at Genesys by 2x.
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