IT Support Engineer
Welcome to a dynamic role where you will provide exceptional support to customers in the European market.
This is an exciting opportunity for a self-starter with a passion for customer service to gain valuable experience and grow within the organization.
* Learn and master SaaS products to become a product expert, assisting customers via phone, chat, and email addressing inquiries, troubleshooting issues, and providing product guidance.
| You will work closely with cross-functional teams ensuring prompt resolution of customer concerns. Your responsibilities also include maintaining accurate records of interactions resolutions contributing towards creating improving knowledge base materials Key Requirements