Overview
ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP
Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.
Responsibilities
* Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.
* Recommend optimal, scalable solutions aligned with platform and industry best practices.
* Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.
* Collaborate closely with product owners and stakeholders to shape and manage the product backlog.
* Define and estimate user stories, as well as support sprint planning and defect resolution.
* Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.
* Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance.
* Support internal delivery teams, mentoring junior consultants and developers where needed.
Qualifications
* Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.
* ServiceNow Risk Certifications are essential.
* Proven experience in Solution Architecture and Agile delivery.
* Strong client-facing communication and stakeholder engagement skills.
* Comfortable advising and working at senior levels within financial institutions.
* Ability to work independently and lead both client interactions and delivery direction.
* Based in Germany, with ability to travel to Zurich once per month (fully expensed).
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