We’re flexible! We’re happy to receive applications in English or German.
As part of EEX’s Member Readiness team we work to ensure that companies get access to the EEX markets as fast and efficiently as possible. Customer satisfaction is close to our heart, but equally important are well-structured and secure processes as well as compliance with legal and regulatory requirements. We work closely with many teams within the EEX Group community, and clients from all over the world. We continuously strive to improve processes & systems and to extend the portfolio of products and services for our members.
Do you apply a structured working style? Are you able to prioritize tasks independently and are you willing to go the extra mile? Then please consider joining our team!
Your tasks:
As an Exchange Membership Manager, you are a
* Multi-tasker: You work with several different clients at the same time, respond to internal and external requests in a timely manner, collaborate with international project teams to further improve service depths and service quality within EEX Group.
* Client-supporter: You support our clients throughout the onboarding process and their membership at EEX. Managing customer master data in various IT systems and performing technical member & user setups based on pre-defined processes and checklists is part of the job.
* Forward-thinker: You take challenges as an opportunity and collaborate with others to improve processes & systems.
* Problem-solver: You stay calm and focused in challenging situations and constructively support conflict resolution. You act as an advocate for our international client base and know how to address an issue when it occurs.
After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.
You bring along:
* Degree in business, economics, or finance and experience in a similar position in energy / commodity markets, banking or economics.
* Customer orientation, open mindedness, high flexibility, and determination
* Structured, self-dependent, efficient, and proactive way of working with a passion for details and complex tasks
* You are familiar with conceptual and agile working methods, able to think in solutions and are keen to optimize processes & systems.
* A personal attitude of being self-motivated and highly professional with the ability to establish positive and productive working relationships with internal and external partners on all levels
* Strong skills in MS-Office
* Excellent communication and language skills both written and verbal in German and English are a must; French or other languages are highly desirable
We offer you:
* Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
* Flexible mobile working arrangements
* Personal development thanks to extensive further training opportunities
* A place in a dynamic and international team within EEX Group and Deutsche Börse Group
* A long-term perspective in the constantly growing and evolving energy industry
* A bespoke onboarding plan