We are Workerbase – building an AI platform that digitizes manual manufacturing processes for global brands like Porsche, Siemens, BASF, Bosch and many others. As our customer base grows, we’re looking for a Working Student in Customer Support who wants to learn fast, take ownership, and help our customers succeed with our product. If you’re proactive, tech-curious, and love solving problems, this is your chance to gain hands-on experience in a fast-growing B2B startup. ⭐ What makes this role exciting Real impact from day one You’ll work directly with our customers and internal teams — helping real factories solve real problems. Your feedback and ideas will influence how we improve our product. Learn how tech meets manufacturing ⚙️ You’ll get a front-row seat to how digital transformation actually happens — working with innovative technologies and global enterprises. Collaborate with experts Join a small, motivated, and international team that values initiative, curiosity, and ownership. What you’ll do Help customers troubleshoot issues and find fast, effective solutions. You represent the company with professional and concise communication. Be the first point of contact for customer inquiries via chat, email, or support tickets. Work closely with our Customer Operations and Product teams to track recurring topics and propose improvements. Keep our internal knowledge base up to date. Contribute to creating a great customer experience end-to-end. You’re a fit if you Are currently studying (Bachelor’s or Master’s) - ideally in engineering, business or a related field. Are fluent in English (C1 level or above), German is a plus. Are a problem solver who enjoys helping people and learning about technology. Communicate clearly and take responsibility for follow-ups. Can work independently, stay organized, and handle multiple requests at once. Bonus: You’ve worked with SaaS tools or have experience in tech support, helpdesk, or customer service. What you get A steep learning curve and insight into enterprise SaaS and AI-driven manufacturing. Real responsibility and ownership from day one. A flexible hybrid work setup that fits your studies. A supportive, international team that values learning and growth. A modern office in Munich and legendary company events. Competitive hourly pay and the potential to grow into a full-time role in Customer Support, Solution Consulting, Solution Engineering or Product.