Gurtec GmbH has been a partner for the development and sale of conveyor elements for a wide range of industries since 1969. The company's development was further accelerated by the acquisition of the NEPEAN Group in 2017. With around 1,900 employees worldwide and around 130 qualified employees at the Schöppenstedt site, we are ideally positioned to serve customers at an international level with first-class solutions.
Customer Relations Manager (m/w/d) – Internal Service, Export and Shipping Department
Your Tasks
Leadership and development of the office, inside sales, and shipping teams (8 members total), including coaching, onboarding, and performance reviews
Overall responsibility for customer service in the mechanical engineering sector, including quotations, order processing, and escalation management
Main contact for national and international customers and internal stakeholders
Interface between sales, production, logistics, and finance; direct report to Sales Director EMENA
Support sales in contract, pricing, and complex customer situations
Optimization and standardization of customer management, export, and shipping processes
Preparation of management reports, KPIs, and participation in international projects
Export & Customs Responsibility
Ensuring compliance with export control, customs, and foreign trade regulations
Definition and application of Incoterms based on contractual, risk, and cost considerations
Coordination and verification of export documentation and customs classification
Advising customers and internal departments on customs and trade-related topics
Cooperation with freight forwarders and logistics partners; support of audits and internal reviews
Head of Shipping Department
Responsibility for timely and compliant international delivery of conveyor components
Oversight of packaging, shipping quality, delivery performance, and transport costs
Close coordination with production and warehouse operations
Continuous improvement, risk management, and compliance with internal and international trade requirements
Your Profile
Several years of professional experience in sales, customer service, or export, preferably in mechanical engineering
Strong leadership, organizational skills, and ability to work independently and cross-functionally
Very good knowledge of export control, customs regulations, Incoterms, and international trade procedures
Experience with international deliveries, tariff classification, export documentation, and cross-border regulations
High customer orientation with strong problem-solving and communication skills
Fluency in German and English; additional languages are an advantage
Confident use of ERP systems (e.g. SAP or comparable) and MS Office
Structured, solution-oriented working style with a high level of reliability and responsibility
Our Offer
Flexible working hours
fixed-term contract
29 vacation days per calendar year
Intensive induction with cross-divisional training courses
Attractive company pension scheme concepts
Have we piqued your interest? Then we look forward to receiving your application.