Inserat online seit: 18 Juni
Aufgaben der Stelle
2nd Level IT Supporter
(m/f/d)
Freiberuflich für ein Projekt in Teilauslastung Lichtenstein / Eastern Switzerland Start date: asap Reference number: 881230/1
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Responsibilities
Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now)Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and proceduresTest and pilot new IT technology Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problemsBasic project management for IT topicProcess PC requests on the IT Service-Catalogue Interface with Third Level Support team and vendors when the problem requires escalationFind improvements in current first level support processesPerform root cause analysis to minimize problems in the future Profile
Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or related field preferred or successfully completed training in the field Solid experience preferredSolid IT infrastructure knowledge and strong IT affinityStrong verbal communication skills and interpersonal skills required for providing support over the phone or in personHardware support for client computers (Software/hardware) of popular brands such as HP and LenovoEssential understanding and experience with client hardware deployment, operating system loads, drivers and software installationProficiency and experience with IT project management, solution management and vendor managementAbility to lift 20kg from time to time
Fluency in english is required, german advantageousExperience in troubleshooting Microsoft Operating System Environment, Microsoft Outlook, and Office 365 (Teams, SharePoint, and OneDrive) Benefits
Long term planned engagementFascinating, innovative environment in an international atmosphereHays helps you gain a foothold in innovative companies
