D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
1. Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
2. First and second level technical support – calls/tickets/user interaction
3. Provide prompt responses to IT related questions from end-users
4. Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (, incidents, requests)
5. Create, maintain, utilize knowledge articles
6. Provide IT onboarding trainings to new starters
7. Contribute to continuous improvement initiatives
Requirements
8. Language skills: fluent German, fluent English, other languages are a plus
9. 5+ years of experience in a similar role
10. Strong problem solving/analytical abilities
11. Excellent communication skills and customer orientation
12. Attention to detail and ability to multi-task, handling multiple stakeholders
13. Ability to prioritize and willingness to work self-sufficiently and well organized
14. Team player and supportive personality
15. Experience in regulated IT environments is a plus ( GxP)
16. All candidates must provide a Criminal record not older than 3 months
Benefits
17. Broad range of activities, tasks, and projects
18. Flexible working conditions
19. Vouchers (B-day voucher, wedding, and new born surprise)
20. Fishing for Friends program – our referral program
21. Refreshments in the D-ploy office
22. Further development and professional advancement
23. Friendly and international working environment
24. Company-sponsored events
25. Competitive salary and various benefits
Is IT in your DNA?