Manager / Senior Manager - Customer Facing Supply Chain
About the Role:
As a Customer Facing Supply Chain (CFSC) Manager, you will lead and execute innovative supply chain solutions tailored for our key customers, with a strong focus on customer centricity, operational excellence, and value creation. You will closely collaborate with Sales, Branch SCM teams, D&SP, Logistics, and KAMs to deliver best‑in‑class service, maximize on‑shelf availability, and drive strategic customer programs.
Key Responsibilities:
Customer Management & Collaboration
* Lead end‑to‑end supply chain engagement with OT customers.
* Build and enhance customer relationships; serve as the primary point of contact for SC interactions.
* Drive joint value creation projects with customers (availability, replenishment models, automation, digital tools).
* Influence customer and internal stakeholders without authority; demonstrate strong negotiation capabilities.
Operational Excellence & Efficiency
* Ensure high performance on Customer Order Fulfilment, OSA/OLA, freshness, and service KPIs.
* Lead customer roadmaps, operational reviews (daily/weekly/monthly), and JBP operational execution.
* Understand and optimize the Nestlé–Customer supply chain ecosystem, including inventory, forecasting, stock cover, DPA, SISO, and order‑to‑delivery cycles.
* Drive operational efficiency through data analytics, insights, and structured problem‑solving.
Cross‑functional Leadership
* Work closely with Branch SCM, D&SP (HO), T‑Hub, CSC, Finance, Sales teams, and logistics partners.
* Lead TADIS (Take A Day In Store) cross‑functional initiatives to improve customer‑centric execution.
* Anchor Customer Logistics Excellence Review (CLER) and support eCommerce & modern trade fulfilment capability building.
Technology, Digitalization & Sustainability
* Drive digital integration with customers – EDI, automated data exchange.
* Support sustainability initiatives such as waste reduction, e‑vehicle deployment, direct invoicing, and CSP optimization.
* Contribute to global/customer‑centricity networks and benchmarking against other FMCGs.
Qualifications & Experience
* MBA (Tier‑1 preferred) or relevant education in Supply Chain/Operations; Btech graduates (Tier-1 preferred) with relevant experience may apply.
* 3–5 years of relevant experience in Customer Supply Chain/Key Account Management/Demand & Supply Planning
* Strong analytical skills and comfort with data-driven decision-making.
* Proven influencing skills—ability to drive outcomes without formal authority.
* Operational excellence mindset with deep customer‑first orientation.
* Excellent communication and stakeholder management skills.
Nestlé is committed to providing equal opportunities without any discrimination on the grounds of age, color, disability, origin, nationality, religion, race, gender, or sexual orientation. We are an equal opportunity employer, and we value diversity at our company. For any reasonable accommodation in the recruitment process for persons with disabilities, kindly reach out to your recruiter. Reasonable accommodation includes any appropriate modifications to ensure that persons with disabilities are provided an equal platform in the recruitment process.
Standort
Nespresso Deutschland GmbH, Fürstenzell