A leading eMobility management platform is seeking a Customer Success Manager (CSM) to drive success with enterprise customers. This role focuses on building relationships, ensuring platform adoption, and maximizing customer value by supporting both technical and operational health.
Key Responsibilities:
* Serve as the main point of contact for customer relationships, renewals, and expansion
* Guide customers through onboarding, adoption, and platform optimization
* Advise on new platform features and manage high-severity incidents
* Collaborate with cross-functional teams to deliver seamless outcomes
* Occasionally travel to customer sites and provide after-hours support as needed
Requirements:
* Experience working closely with SaaS platforms or technology solutions
* Deep technical understanding of software development processes & design methodologies
* Strong communication skills, with the ability to influence at all levels, both internally and externally
* Experience working with enterprise-level customers
* Experience working in the eMobility industry
This is a high-impact role within a rapidly growing platform!