Job Description
:
Reporting to the Clinical Manager EMEA, the Clinical Specialist has a full clinical, biomechanical and product understanding. The candidate will be supporting the whole EMEA team (Product, Marketing, DTS, Sales) in regards of clinical-related questions, supporting marketing and education programs to be validated from a clinical perspective, as well as supporting the clinical conversations with our doctors.
Accountabilities/responsibilities:
1. Escalating clinical questions and issues coming from our doctors
2. Working proactively to address any inquiries, complaints and adverse events arising among DACH country and EMEA doctors
3. Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization
4. Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules
5. Validation alongside the Marketing/Education teams of all clinical claims, case studies, publications
6. Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders
7. Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery
Job Requirements:
8. Bachelor's degree in dentistry/medical/orthodontics
9. Knowledge of clear aligner systems and mechanics highly preferred
10. Fluent German language skills and fluent English language skills are mandatory
11. Strong presentation skill, able to liaise with multiple KEs, doctors or business partners in the EMEA region
12. Team player, able to fit and work within a multinational matrix organization
13. Willingness to travel (up to 25%)
14. Other preferred qualifications: knowledge of any additional European language
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Operating Company:
Spark
The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career.
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