Description: Are you passionate about delivering premium service and making the impossible happen for clients?
This is your chance to join a stable, international in-house company in Lisbon, working from the iconic Avenida da Liberdade, while supporting high-end customers of a prestigious European brand.
Our client is a company specialized in concierge services for premium brands, offering personalized assistance to exclusive cardholders. You will become part of a professional, service-driven environment where quality, reliability and personality truly matter.
The Role:
* Handling inbound VIP client requests via phone, email, and chat in both German and English
* Organizing tailor-made travel arrangements and exclusive reservations
* Advising clients on luxury restaurants, events, shopping, and cultural experiences
* Managing urgent or complex cases while maintaining discretion and efficiency
* Providing a consistently high standard of personalized service from initial request to resolution
What you bring to the role:
* Native or near-native German level and strong English skills
* Experience in customer service, hospitality, travel, or luxury service environments
* Excellent written and verbal communication skills
* Calm and reliable approach, even in high-expectation situations
* Strong organizational skills, adaptability, and attention to detail
What’s in it for you?
* Permanent contract with a 3-month probation period
* 40-hour workweek with rotating 24/7 shifts, with a night shift Bonus of 25%
* Gross salary of 21.000€, paid over 14 months
* Attractive performance bonus paid quarterly
* Hybrid work model after 3 months
* Meal voucher card: €8 net per worked day
* 30€ monthly transport allowance
* Full health insurance coverage including dental and optical coverage after 6 months
* 3 weeks of training + 3 weeks of nesting, fully supported