Job Title Working student – User Experience ServiceNow (m/f/d) About Amadeus Do you want to shape the future of the global travel industry? Do you find the idea of working in a diverse, multicultural environment exciting? Great, then come join us! At Amadeus we’re powering better journeys through a modern and future oriented travel technology. We’re walking the new, creative, the unexpected, the challenging path. And so, can you! We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry. We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and positive outcomes for everyone. Be innovative. Be impactful. Be Amadeus! Who are we? ServiceNow Solutions Engineering team is the core team in Amadeus for our production process and employee services. In Amadeus we strive for an exceptional employee experience. In order to achive this we are deploying state of the art tooling to the entire company. We are part of the platform engineering organization. Our mission statement: Enable core company processes to run smoothly and automated across units. Proving best in class process automation tool. Summary of the position: You will support the team with UX skills to enhance the current solution deployed. Further analyze current usage and propose improvements, help the team with mockups and wireframes Key Responsibilities Research and provide support to understand the user flows and context of usage Ideate and Prototype: Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences Evaluate: Gather feedback with user tests Contribute to the bigger ITSM picture by identifying design problems and propose elegant solutions Follow-up: check quality of the development What you need to join: Be enrolled in a Bachelor’s or Master’s degree with a major in User Experience, Engineering, Mathematics, Statistics, Computer Science or related field Advanced knowledge in UX methods and applying them on industry solutions (ServiceNow platform preferred) Prototyping, wireframing, mock ups (UI): Figma Proficient in using visual design tools: Adobe/Figma Aware of Agile working methods Interest in UX/UI Interest in Information Architecture Comfortable with oral and written communication skills. Ability to communicate design processes, ideas, and solutions clearly and effectively to cross-functional teams English speaker (native or advanced proven professional level) What we can offer you: Experience in one of the world’s top software companies Gain hands-on experience with our ServiceNow platform and portal Opportunity to work with a dynamic team of professionals in a UX analyst role Exposure to real-world projects and challenges. Impact millions of travellers around the globe Enter a diverse and inclusive workplace Join an innovative company which undertakes an amazing journey to the cloud Flexible working hours to accommodate your studies. Bonus and discount schemes. For example, 30-40% off on popular brands Additional benefits, such as fitness offers and training, travel allowances, canteen, insurance, etc. We look forward to receiving your application! Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.