Customer Support Consultant Job Description
Job Title: Customer Support Consultant
We are seeking a highly skilled and motivated technical specialist to join our support team. As a Support Consultant, you will be responsible for providing essential technical assistance to ensure customers can use our software products efficiently and effectively.
Your Key Responsibilities
* Act as the first line of contact for customer inquiries through phone calls, emails, and our customer portal to provide timely and effective assistance.
* Analyze and resolve IT issues within hardware/software in 1st and 2nd level support to minimize downtime and maintain user productivity.
* Offer continuous technical guidance and advice to customers on our application suite to facilitate product usage and enhancements.
* Provide administrative support for server setups and networking to improve software functionality and reliability.
* Document and manage support processes through our service tools to uphold high service standards.
Requirements
* A degree in IT, Computer Science, Business Informatics, or a related field, or equivalent IT training.
* Proven success in configuring Linux and Windows servers, along with networking skills (LAN, WLAN, VPN).
* In-depth knowledge on how to provide excellent customer service and technical support.
* Ability to communicate effectively at C2 German level and possess good written and spoken English skills.
* Sincere interest in making a difference in the healthcare sector.
* A knack for working independently and taking initiative within a collaborative environment.