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For our client, a cutting-edge company specialized in secure connectivity and communication technologies tailored to the requirements of the defence and aerospace industries, we are filling the following position:
Head of Service Operations (m/f/d)
Facts
* Opportunity to work in an international, innovative, and rapidly growing environment
* Flat hierarchies and short decision-making processes with direct impact on company success
* Personal development opportunities, training budget, and career progression in a highly specialized industry
* Regular team events and international collaboration with partners worldwide
* Modern work equipment and state-of-the-art test/lab environment
* Contribution to shaping the future of global aviation connectivity
Your Job Description
* Build, lead, and continuously develop a multi-disciplinary Service Operations organization to manage contracted services efficiently and reliably
* Design, implement, and maintain a scalable Service Operations infrastructure to support end-to-end service management
* Establish a data-driven decision-making culture, using KPIs, performance metrics, and analytics to drive continual improvement
* Ensure delivery and long-term compliance with contracted Service Level Agreements (SLAs) across all managed services
* Manage suppliers and customers both technically and commercially, in close collaboration with internal stakeholders such as Procurement, Operations, Engineering, and Technology leadership
* Develop a cost-efficient and scalable operating model capable of supporting 10,000+ aircraft
* Act as a central point of coordination for airline customers, suppliers, and internal teams, ensuring effective communication and service quality
* Drive continuous improvement initiatives across processes, infrastructure, and tools from end-to-end service delivery
* Design and implement a robust 24/7 operational management model, ensuring high availability, incident management, and service continuity
Your qualification profile
* Degree in a relevant technical field (e.g. Telecommunications, Satellite Communications, Aeronautical Engineering) or equivalent practical experience
* Extensive experience in service operations, support systems, or service delivery within aviation connectivity, telecommunications, or a comparable 24/7 environment
* Strong hands-on knowledge of operational support systems, including ticketing, monitoring, performance, and real-time management tools
* Proven ability to translate operational requirements into reliable, scalable service delivery
* Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
* Demonstrated people leadership experience, including managing on-call or operational support teams
* Experience deploying and operating monitoring and infrastructure management solutions
* Experience designing and running on-call / 24x7 operational models
Interested?
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.