The Global Delivery division is responsible for onboarding all new clients onto Clearwater’s SaaS platform. As Senior Programme Manager, you will lead on large simultaneous client implementations in the DACH region with minimal oversight, consistently delivering on time and with quality. Programme Managers have a diverse range of responsibilities, including defining project scope, creating detailed implementation plans with internal, client, and third-party resources, and ensuring successful, on-time project completion. Additionally, they manage implementation budgets, actively seek opportunities for service improvements, and oversee the transition from Sales to Global Delivery before a project begins and from Global Delivery to Client Services after implementation.
Create and manage detailed project plans for the assigned portfolio.
Manage and coordinate internal CW, client, and third-party resources for project workstreams.
Generate weekly status reports and hold weekly status meetings with clients and the project team.
Lead steering committee meetings with C-level client decision makers and Clearwater senior management.
Handle project commercials, including revenue recognition forecasts and unbilled bookings.
Take responsibility for project metrics such as utilization, go-live adherence, and project billing.
Financial Services Experience (Front-Back Office Technology, FinTech, Investment Accounting, Client Reporting, Insurance, Market data etc.)
Proven experience implementing large-scale software solutions in Asset Management and/or Insurance space (multi-location settings a plus).
Fluency in German and English.
Proven track record of delivering projects or workstreams for external clients.
Ability to seek out, recommend and implement continuous service improvements within the project timeline (and future projects).
Expert Technical skills in project management tools e.g. JIRA, Excel, Clarizen and Salesforce
Familiarity with Software-as-a-Service (SaaS) platforms and Fintech solutions, a plus