The Marketplace Program Manager plays a critical, central role in coordinating and accelerating high-impact Marketplace Experience projects across a specific region. Reporting directly to the Marketplace Experience Director, this role is responsible for the overall portfolio management, governance, and project delivery mechanisms. The Program Manager ensures strategic alignment, operational excellence, and timely completion of initiatives that enhance the overall rider, vendor, and customer experience across multiple countries.
Portfolio Management: Implement and maintain a standardized framework for program management, including project intake, prioritization, tracking, resource allocation, and benefits realization across the entire regional experience portfolio.
Roadmap Control: Own the aggregated experience roadmap, proactively identifying dependencies, sequencing risks, and opportunities for project synergy across different countries and customer segments.
Project Acceleration: Work closely with the Marketplace Experience Leads in each country to drive local projects to successful completion.
Proactively unblock issues by engaging with central Product, Operations, and Support teams.
Standardization: Facilitate the sharing of best practices and successful project blueprints across the region, ensuring consistency and efficiency in experience-related deployments.
Ensure all projects adhere to established governance standards, scope, timelines, and quality gates.
Process Design: Manage the documentation and rollout of standardized processes for how experience insights (Voice of the Customer) are captured, prioritized, and converted into structured projects.
Coordinate the regional usage and optimization of project management tools (e.g., Jira, Asana, etc.) for the Marketplace Experience team to ensure data integrity and accurate reporting.
Program Management Expertise: Proven experience (5+ years) in a Program Manager or Senior Project Management role, ideally managing a portfolio of initiatives across multiple locations or countries.
Excellent stakeholder management and communication skills, with the ability to influence cross-functional partners and articulate complex program risks clearly to executive audiences.
Analytical Acumen: Comfort with data, metrics, and using portfolio metrics to drive prioritization and measure program success.
Bachelor’s degree in Business, Operations, or a related field.
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