Senior Product Designer – CEG (Bangkok‑Based, Relocation Provided) Agoda is searching for a Senior Product Designer to join the Customer Experience Group (CEG) in Bangkok. This role focuses on designing engaging, interactive experiences that elevate the guest booking experience across Agoda’s products. About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels, holiday properties, flights, and experiences worldwide. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. What Product Design Looks Like at Agoda As a product designer at Agoda, you’ll collaborate with a product manager, 6‑8 engineers, researchers, and cross‑functional partners. Together, you’ll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders. Role in the CEG Team The Customer Experience Group (CEG) at Agoda is our dedicated support team, focused on providing assistance and solutions for booking‑related inquiries. As the primary point of contact for our customers and partners, the CEG plays a crucial role in ensuring a seamless and satisfactory experience. As a designer on the CEG team, you’ll play a crucial role in driving great UX while meeting business objectives. Key Responsibilities Running discovery phases and helping define product requirements Testing prototypes and hypotheses with users to collect feedback Presenting your work to peers and leadership, asynchronously and in‑person Taking part in weekly design critiques, workshops, all‑hands, and squad meetings Thinking and writing about your process and detailing your decisions Championing cohesion and consistency in UX design that unites a growing family of products/features Being a strategic leader with a vision for implementing experiences that represent the most customer‑centric intersection between design, business, content, and technology Track Record You work alongside your design partners in driving discovery and ideation workshops and aligning the group around a vision and approach You have a track record of crafting sophisticated flows and customer journeys You can think and craft at a system level, not just interface elements or pages You’ll regularly make use of your soft skills: listening, negotiating, decision‑making You can balance multiple priorities and successfully deliver in a fast‑paced, dynamic environment 5+ years of full‑time experience as a UX/Interaction designer for digital or web‑based products; in‑house designer experience highly preferred Qualities We Value in Designers Effective articulation of ideas and design solutions Expressing feedback with kindness and candor Tolerance for ambiguity and healthy curiosity Translation of quantitative & qualitative insights into design decisions Contribution to our culture: motivation, optimism, quality, integrity Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Discover More About Working At Agoda Agoda Careers Website Facebook Website LinkedIn Website YouTube Website #J-18808-Ljbffr