Who We Are
TetraScience is the Scientific Data and AI company, catalyzing the Scientific AI revolution by designing and industrializing AI‑native scientific data sets that power next‑gen lab data management solutions, scientific use cases, and AI‑enabled outcomes. It is the category leader in this vital new market, generating more revenue than all other companies in aggregate. Over the last year, the world’s dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de‑facto standard, entering into co‑innovation and go‑to‑market partnerships.
In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co‑founder and CEO. This letter helps you understand whether TetraScience’s values and ethos are the right fit for you.
Responsibilities
The Engagement Director is responsible for key accounts in EMEA, driving renewal numbers, ensuring successful implementation delivery and value realization, and partnering with Account Executives and pre‑sales TAMs to identify and land expansion opportunities.
As the platform evolves, the Engagement Director will deliver scientific and operational value and expand within the customer base, navigate the high‑inertia life sciences industry, embody extreme ownership, and demonstrate leading high‑performing delivery or engagement teams. They will consistently deliver complex data solutions in challenging scenarios and communicate compellingly in difficult situations, ensuring customer success.
* Execute a comprehensive delivery motion to drive faster time‑to‑value with high customer satisfaction and meet annual renewal targets.
* Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts, and data engineers, aligning on clear targets and objectives.
* Leverage and coordinate cross‑functional teams (Legal, Engineering, Marketing, Product) to efficiently coordinate complex implementations and product deployments.
* Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion.
* Gain a deep and broad understanding of TetraScience’s Product and evangelize it to customer teams in a way each persona will comprehend.
* Work closely with product teams to bring customer enhancement requests to fruition and maintain customer awareness of relevant product roadmap details.
* Stay up‑to‑date on industry trends and emerging technologies, positioning TetraScience as a thought leader.
* Collaborate with Account Executives to create and execute account‑specific plans to meet expansion goals and support the renewal strategy.
* Maintain ongoing relationships with existing customers, ensuring high levels of satisfaction and retention while expanding your network within the accounts.
* Manage renewal forecasts and account health, providing regular updates to leadership on progress toward targets.
* Lead by example and inspire your delivery teams to do the best work of their life.
* Employ analytical and EQ skills to generate insights from customers’ data strategies and actions.
Qualifications
* 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early‑Stage Development, Late‑Stage Development/CMC, Manufacturing/QC.
* 3+ years in management consulting.
* Experience working in startup environments.
* Led teams to successfully deploy solutions in the top 250 bio/ pharma cohort (not biotech alone).
* Delivered complex enterprise deals – hundreds of thousands to millions in ARR per deal.
* Expanded customer land deals – hundreds of thousands to millions in ACV.
* Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s).
* Delivered solutions within GxP‑compliant areas.
* Coached and mentored Engagement, Project, Program and/or Customer Success Managers who performed best under your guidance.
* Operated effectively in a fast‑paced, team environment.
Benefits
* Competitive salary and equity in a fast‑growing company.
* Supportive, team‑oriented culture of continuous improvement.
* Generous paid time off (PTO).
* Flexible working arrangements – remote work.
We are not currently providing visa sponsorship for this position.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Project Management
Industries
* IT Services and IT Consulting
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